Canadian Plastics

Technical service for the masses

By Cindy Macdonald   



Two industry heavyweights, Omnexus and SpecialChem, have announced developments in their technical service functions in recent months.Omnexus has launched TechCenter, a forum to pose questions to expe...

Two industry heavyweights, Omnexus and SpecialChem, have announced developments in their technical service functions in recent months.

Omnexus has launched TechCenter, a forum to pose questions to experts at multiple supplier companies, and a database of technical Q&As (1).

This is not a “chat room” type of function. Response is not immediate, and responses come only from the experts to whom you directed a question. When the service was launched in March, 14 experts from supplier companies were available.

TechCenter also has a searchable archive; as this knowledge base grows, you may find that the answer you’re looking for is already there. The archive uses a natural language search engine, so your terminology doesn’t have to be an exact match with the phrasing of the question or answer.

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In case this public record inhibits you from posing a question which concerns proprietary matters, relax. You can request that the reply not be posted for public viewing.

To maintain a high quality and ensure fairly quick turnaround, the experts are committed to responding within three to five business days, and they can be rated on the quality of their answer by users.

DuPont’s White Pigment and Mineral Products business unit has joined forces with SpecialChem, a knowledge base and technical service site for the additives industry, to make the company’s technical resources more widely available (2). “SpecialChem offers the opportunity to use and promote our know-how to efficiently solve actual industry problems. Our technical knowledge is one of our strengths, and SpecialChem gives us a channel to reach those that might take advantage of that knowledge, anywhere in the world,” says DuPont’s John Pritchard, global business manager for TiO2 in plastics. DuPont will contribute many in-depth technical features covering titanium dioxide, including detailed analysis of optical effects and dispersion properties.

1. www.techcenter.omnexus.com

2. www.specialchem.com/techcenter/ Titanium_Dioxide/

Equipment suppliers sign on

Also at Omnexus, six manufacturers have joined the equipment eMarketplace (3). The products of Toshiba Machine, JSW Plastics Machinery, Milacron Plastics Technologies, Sumitomo Plastics Machinery, Toyo Makura and Ube Machinery are now available. They join the original equipment suppliers Engel, Demag Ergotech and Van Dorn Demag.

The site now features product listings and technical specifications for over 1700 models of processing equipment. Users are able to search across a range of manufacturers’ product lines, by performance attribute.

3. www.omnexus.com

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