Husky forms customer success management organization
In a bid to provide improved support for its systems in the field, processing equipment maker Husky Injection Molding Systems has formed a new organization focused on customer success management (CSM).
“This organization is dedicated to proactive support for customers, building stronger partnerships and working with customers to ensure that their investment in Husky equipment is optimized,” the Bolton, Ont.-based firm said in a statement. “To lead this organization, Husky has appointed Srdjan Mucibabic to the role of president, CSM.”
Mucibabic began his career with Husky in 1997, holding several roles within the company, including development engineering, operations, and service. “Prior to taking on the role of president, Mr. Mucibabic was the vice president of Husky’s service organization,” Husky said.
“CSM is an evolution of Husky’s award-winning customer service. Our immediate goal is to expand Husky’s existing service offerings to help customers further protect and improve their bottom line,” Mucibabic said in the statement. “As automation and connectivity continue to change manufacturing, CSM will enhance our service offerings and also develop new supporting technologies for our customers.”
In a related move, Husky has also appointed Robert Domodossola as president of its medical and specialty packaging division. Domodossola most recently served as Husky’s vice president of engineering and business development.